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Terms & Conditions

TERMS AND CONDITIONS

CUSTOMER SERVICE

 

These terms and conditions apply to all orders placed online atwww.fancybackdrops.co.za.

By opening this website (“the site”) you, the visiting party or client have chosen to adhere to the terms and conditions listed below.

 

Shipping & Delivery

Delivery is not free unless otherwise stated or if the minimum order amount is met and is based on a variable rate based on distance and location. Delivery is usually at a rate of R150-R300, but is at no means guaranteed and may exceed this amount.

Shipping Rates:

Collect - Free = R0

Free delivery in the West Rand Only = R0

Courier: Items weighing less than 5kg = R150

Courier: Items weighing more than 5kg = R300 (PVC backdrops and studio lights)

Payment for delivery must accompany the payment for goods, and goods will only be shipped once payment for the goods and delivery has been received and has cleared.

Fancy Backdrops makes use of a 3rd party courier service and has built up a relationship of trust and mutual beneficence with them. Fancy Backdrops therefore does not cater for special delivery requests with other parties and all deliveries are to be affected by our chosen delivery services.

Goods are usually shipped within 48 hours of receiving the order and only once payment has been received and has cleared. Fancy Backdrops will strive to meet these delivery times where possible, but makes no guarantees. If it is expected that delivery will take longer than 48 hours due to, inter alia, an error or natural occurrence, you will be advised thereof telephonically or via email. Fancy Backdrops will in no way be liable for any costs, and expenses caused by damage any delay in the delivery of the goods.

Fancy Backdrops only delivers to personal residences and businesses, and it is the responsibility of the client to ensure that someone is available to sign and take possession of the goods. Please note that Fancy Backdrops does NOT deliver to PO Boxes or post offices.

Failure to deliver does not count as grounds to cancel the order, and it is the responsibility of the client to be available when delivery occurs.

Fancy Backdrops reserves the right to charge an extra delivery fee if the client is unable to take possession of the goods at delivery and another delivery must be made.

It is the responsibility of the client to ensure that the full order has been delivered and to notify Fancy Backdrops in writing within 24 hours of any missing parts and products on the delivered order.

It is also the responsibility of the client to ensure that the order is correct before signing for the order. Fancy Backdrops does not accept returns on erroneous orders once the goods have been delivered and/or installed and the client must ensure that the goods received are the exact goods as ordered.

Fancy Backdrops must be notified in writing within 48 hours of any deliveries that have not been made and Fancy Backdrops takes no liability due to goods lost in transit after this time.

The client is responsible for arranging shipping insurance beforehand and Fancy Backdrops takes no responsibility for costs, damages and loss incurred due to delivery.

Privacy & Security:

Fancy Backdrops will take all the steps deemed necessary to protect the privacy and integrity of its clients whilst making use of the site.

Fancy Backdrops will under no circumstance share information obtained from clients with any 3rd party whatsoever. Information will only be used for sales and marketing purposes and the client agrees thereto.

Clients are expected to use their own discretion in submitting valuable information and details over the internet, if they expect any discrepancy in the order process.

Information obtained from registered users is only used for administrative purposes to facilitate the order process and will not be share with any 3rd party or sold.

No account numbers or banking details are saved in the Fancy Backdrops database
Returns & Replacements:

The client is responsible to ensure the compatibility of any ordered product with the current specifications of its usage.

Fancy Backdrops does not accept the return of goods damaged due to installation. It is the responsibility of the client to ensure that a qualified person attends to the installation of the product.

Products that have stopped working due to normal usage can be returned within 7 days of purchase, given that the original product packaging, documentation, drivers and accessories are all in their original state and accompanied by the original invoice.

Because the guarantee lies with the manufacturer, the manufacturer will need to inspect faulty products for errors before any exchanges are made to clients.

The client is responsible for the return – delivery of the said product to Fancy Backdrops.

If according to Fancy Backdrops no errors were found in the operation of the product the product will be returned to the client and the client will be liable for a fee of 10% of the value of the returned product as well as the delivery fee.

These products will be exchanged for the same product, or in the case of no stock availability for a product of the same value. Note that no refunds are given whatsoever due to faulty products.

Custom printed backdrops from the clients own images are non returnable.

Returns are made at the full discretion of Fancy Backdrops and once excursive may not be challenged in any way and will be seen as final.

No returns will be accepted after the 7 day period has lapsed.

Strictly no refunds.

Warrantee

The Client will receive the normal manufacturer’s warrantee as stated on the product. 

Fancy Backdrops does not provide warrantees of any kind for any product ordered from the site.

2)  If an item stops working from normal use contact us to arrange the return of the item.

Backdrops:

3 Month warranty only on workmanship with regards to the seam of the product under normal use from date of purchase. Please notify us by email of any problems with the purchase.

Fancy Backdrops reserves the right to request a photo of the damage.

Every product is checked before packaging and shipping.

The warranty does not cover damage caused by abuse, incorrect handling, folding of the product, damage caused by cleaning, removing of wrinkles, adverse conditions, hanging or mounting of the product etc.

Fancy Backdrops accepts no liability for damage or injuries that may be caused by hanging /mounting the product and accepts no liability for loss or damage arising out of the use or operation of the product.

Strictly no refunds.

Coloured backdrops:

(Printed and Muslin)

The actual product may vary slightly from the images supplied. Dyed backdrops are made by hand and is therefore impossible to replicate exactly. 

The colour of the backdrop may vary in a photo depending on the type of lighting and how the lighting is used.

Glare may occur if improper lighting techniques are used.

Our products have been tested in studio conditions.

Custom printed backdrops from the clients own images are non returnable.

See website for our returns policy. 

 

Ordering:

Availability of Goods

There is no guarantee on the availability of any product displayed on the site. Due to the volatile nature of the industry, products may be withdrawn from the site at any time.

Products are only ordered from suppliers once payment has been received from client and has cleared.

If Fancy Backdrops is unable to source a product that is out of stock from its supplier, from an alternative supplier, you will be allocated a refund for the amount of the order.

Installation

Goods ordered do NOT include installation costs, except where telephonically agreed upon beforehand, and then installation will be at the operation rate of R500/hour including call out fees.
Payment, Pricing & Promotions:

Fancy Backdrops currently only support the following payment methods:

Secure online payments via Payfast (All major cards, instand EFT, etc)

EFT (Electronic Funds Transfer)

Direct Deposit

Credit Cards (Instore and local delivery only)

Debit Cards (Instore and local delivery only)

Please note that goods are only shipped once payment has been received and cleared. Therefore orders paid via EFT may arrive faster and those ordered via cheque may take much longer, due to clearing.

Fancy Backdrops reserves its right to cancel any order at its own discretion due to security reasons and fraud if found suspect.

Payment is to be made to the following account:

Fancy Backdrops

(Cheque account)

Branch code:

Address: 19 Marjean Avenue

Please insert the order number as a reference when making payment

Forward proof of payment to sales@fancybackdrops.co.za to finalize the order process
Description of goods:

As far as possible Fancy Backdrops ensures the accuracy of the images associated with products as well as the description and technical specifications and system requirements, however no guarantees are made to this extent.

The client indemnifies Fancy Backdrops from any error occurring due to wrong product information or images associated with products as these are only to be used as approximations and cannot be guaranteed.

Please note that images are only used as a visual aid and may not represent the actual product in any way.

Information posted on the site on products are sourced as far as possible directly from the manufacturers, logos, slogan,  images and trademarks remain the property of the respective owners, and information obtained in this manner is expected to be correct.

Information obtained from this site may be used solely for private use and may in no way be used in a commercial manner except when prior written arrangement has been made with Fancy Backdrops.

Disclaimer:

Fancy Backdrops will at no time be liable for any damage, loss or liability of any nature whatsoever arising from the use or inability to use the site or the services or content provided from and through the site. Fancy Backdrops makes no guarantee whatsoever, implied or otherwise, that the content, information and order process of the site are free from errors or omissions or that the service will be 100% uninterrupted and error free.
Due to the nature of the products ordered, Fancy Backdrops will and cannot be held responsible for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on the site.

Fancy Backdrops reserves the right to cancel any order due to stock availability or errors in pricing arranging from the site or from the supplier and will contact the client to arrange a cancellation of the order to draw up another order.

 

The client by opening the site agreed that he/she/it has read the above terms and conditions accept same and is bound by them.